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ditto all praises
having spend some decades fixing things, i really appreciated being treated like a person with a brain, and with respect. just learned a whole bunch in a few minutes all because of simply asking! what sweet people to have help me when the fridge has a stroke.
beyond knowledgeable, flavio presents himself as expert, possibly in many fields. i’m not paying for this repair, but know absolutely and even if he cannot fix it, that i would hire him to do any job he feels up to.
two days ago, the youngster sent to look at the job was clueless. i felt sorry for him, having offered enough info to let them know it was complicated. he threw his hands up and said it’s over his head. company didn’t manage to follow up. worker friendly as could be, phone/schedule manager not so much.
this was start to middle (so far… ) a most positive experience after almost two weeks of seriously ailing fridge, landlady gone awry, and unhelpful personalities.
the contrast is a most welcome return to how things should be!